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Jul
16
Interspect Software
Posted by Interspect Support on 16 July 2017 02:46 PM

It is with the greatest of regrets that we are sending this to everyone but must announce the end of support for Interspect.  When Mark and I purchased Interspect four years ago, our goal was to bring Interspect back to the forefront of available Inspection reporting software.  Having the Voice Command capability to create a report while walking through a home, was way ahead of its time when it was first introduced in 2006.  To this day no one else in the market place has that capability.  In saying that we failed to see the important significance inspectors wanted being able to run Interspect on other devices like Apple and Android tablets.  This went against our “Hands Free” concept.  The cost to replicate Interspect using Voice Command on other devices would have been cost prohibitive when trying to justify that kind of cost for the limited number of Inspectors in our industry.

Mark and I have invested a very significant sum in cash and four years of time in supporting and improving Interspect for which we have not received a dime in salary.  Although we have attended 2-3 inspector conferences every year, for whatever reason, we have not been able to market and convey to the inspector community the great potential benefits that Interspect provides in reducing the amount of time required to produce a report for their client.

We are at the point where sales revenue is not supporting the cost to keep Interspect running and provide funds for the continuous programming changes required.  Most software purchased today is no longer purchased to own, but on a perpetual type of license.  You either pay a monthly, annual or per inspection fee to use the software.  Companies have gone to this business model because the cost of supporting software has continued to escalate.  We tried not to go that route because inspectors wanted to own the software and not continually pay for it.  Unfortunately, a onetime purchase would not provide the income to keep supporting and improving the software.

By the end of the month, the website, email and support for Interspect will be shut down.  For those that purchased the program, it will continue to run, even though it will no longer connect to the website.  For those who have a lease, I will be contacting you and will create a permanent license so the program will continue to run and all future lease payments will stop.  All future automatically billed annual maintenance will also stop.

This has not been an easy decision to make and hope that you know we have tried to support everyone to the best of our ability.  We are aware you have made an investment of money and time in the program and deeply regret having to send this out.  We have been in turmoil with many sleepless nights trying to come up with another solution.  We are truly sorry it has come to this.  We will continue to search for an investor that can see the potential of Interspect and renew efforts market, improve and support Interspect.

I’m not sure what questions we will be able to answer that hasn’t been stated above but if you need to call, please do so before the end of the month.

Our sincerest apology, we wish everyone the best.
Rob and Mark


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Jun
30
Webinar - Monday July 3rd - 7:30-8:30pm CST - Question and Answer Session
Posted by Interspect Support on 30 June 2017 02:25 PM

Don't forget to join us Monday July 3rd starting at 7:30 pm central time. These webinars are for everyone, not just if you are new to Interspect. To join the meeting, go to http://www.interspectsoftware.com and select the Webinar Training tab, then click on the link or you can click on the link below to join the meeting.


These sessions work best when you have a headset plugged in so we don't get background noise. After TeamViewer starts, Look for the Audio tab and click on the microphone symbol to unmute your microphone. Also, click on the "gear" symbol to the right to open the Audio settings and make sure the headset is selected for speaker and microphone.  Be sure to type in your Name so we know who has joined the webinar.


Please join the meeting, by clicking on this link:

https://go.teamviewer.com/v12/m25816124

 

Meeting ID:m25-816-124


Thank you and look forward to talking with everyone.


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Jun
27
Photo Insertion Issue
Posted by Interspect Support on 27 June 2017 03:37 PM
The problem with inserting photos has been an extremely hard problem to try and debug because we can not duplicate the issue everyone is having.  That tells us due to different settings and how photos are inserted are different than how we are doing it in our testing.

We need a report at the time a photo is inserted that causes the error, not after it is fixed. If anyone would like to help us in resolving this, please follow the following procedure:

  • When a second or third photo is inserted and it overlays the first photo, STOP, do not attempt to fix it yet.
  • Go to settings/backup and do a backup, saving the file to a location you will remember. (If your database is over one gig in size, you will need to do an archive first and reduce the size)  Later I will need to connect and get a copy of the file when you have time.
  • After the backup finishes, on the same screen, there is a drop down box on the right side next to the "Send to Support" button.  Click the drop down and select the report    number that has the photo problem, then click "Send to Support".  This will take a little bit time, watch the status bar in the lower left corner. 
  • Send me an email with detailed information of where it photo issue is.  Attach the interspectvoice.log file to the email.  You can find this in c:\program files (x86)\Onclarity Inc.\Interspect.  If you don't have file extensions turned on you will only see Interspectvoice in the list, look to the right it should show as a txt type of file.  rob.white@onclarity.com 
  • You can then go back and fix the photo issue by deleting the photos associated with that quick text, select another tab like "Services", then go back to "Inspection Item" and reinsert the photos.
  • When you have time, call me so I can connect to your computer and copy the backup file to our server.
Thank you,
Rob
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Jun
19
Webinar - Monday June 19th - 7:30-8:30pm CST - Question and Answer Session
Posted by Interspect Support on 19 June 2017 02:02 AM

Don't forget to join us Monday June 19th starting at 7:30 pm central time. These webinars are for everyone, not just if you are new to Interspect. To join the meeting, go to http://www.interspectsoftware.com and select the Webinar Training tab, then click on the link or you can click on the link below to join the meeting.


These sessions work best when you have a headset plugged in so we don't get background noise. After TeamViewer starts, Look for the Audio tab and click on the microphone symbol to unmute your microphone. Also, click on the "gear" symbol to the right to open the Audio settings and make sure the headset is selected for speaker and microphone.  Be sure to type in your Name so we know who has joined the webinar.


Please join the meeting, by clicking on this link:

https://go.teamviewer.com/v12/m25816124

 

Meeting ID:m25-816-124


Thank you and look forward to talking with everyone.


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Jun
8
Latest Windows 10 update
Posted by Interspect Support on 08 June 2017 04:23 PM
Update:

Microsoft has released a new update that fixed the date issue.  This appears to have only selected some computers or systems as not everyone had their Windows system updated was effected.


We are not sure yet, but had an inspectors who's computer did a Windows 10 update last night and now the date fields on the order screen are messed up and will not accept a correct date format.  Until we can verify that this is a Windows issue, do not install the latest Windows update.
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Jun
5
Webinar - Monday - June 5th 7:30-8:30pm CST - Question and Answer Session
Posted by Interspect Support on 05 June 2017 12:54 PM

Don't forget to join us tonight, Monday June 5th starting at 7:30 pm central time. These webinars are for everyone, not just if you are new to Interspect. To join the meeting, go to http://www.interspectsoftware.com and select the Webinar Training tab, then click on the link or you can click on the link below to join the meeting.


These sessions work best when you have a headset plugged in so we don't get background noise. After TeamViewer starts, Look for the Audio tab and click on the microphone symbol to unmute your microphone. Also, click on the "gear" symbol to the right to open the Audio settings and make sure the headset is selected for speaker and microphone.  Be sure to type in your Name so we know who has joined the webinar.


Please join the meeting, by clicking on this link:

https://go.teamviewer.com/v12/m25816124

 

Meeting ID:m25-816-124


Thank you and look forward to talking with everyone.


Read more »